FREQUENTLY ASKED QUESTIONS

Do you take special requests/orders for things not listed?

YES!!! I'm always open to discussing new ideas and designs with customers.  I do my best to create things to meet your needs, wants and budget.

How do you create your pet portraits and watercolor illustrations?

I typically work with several reference pictures provided by the customer.  For pet portraits, natural light is best. I like a picture of the pose/position you like and then usually a couple more to help with coloring and markings. For building illustrations I require a quality picture at the angle you desire.  I can also include or exclude things to make it just as you like it. I prefer images to be emailed or sent digitally.

What materials do you use?

Pet portraits are offered on a variety of surfaces. These can range from glassware, canvas and wood. I used a multi-surface acrylic paint and glassware is cured and is safe to use and wash.

Watercolor illustrations are completed on premium cold-pressed acid-free watercolor paper, archival ink pens and color-fast watercolor paints.

Signs and canvases have picture hangers added to backs for easy hanging.

How long will my custom order take?

Custom pet portraits and watercolor buildings take 4 to 6 weeks to complete.  Each of these require multiple layers of work and are done by hand. If you need something sooner email sarah@craftmeknot.com to check availability, rush fee may apply. There are times my turn around time is faster depending on the amount of orders pending.

How is pricing determined?

Most pieces are priced at an hourly rate plus cost of materials.  All products and services are subject to 6% PA sales tax.  I offer estimates on projects. Please know your budget at the time you are requesting information on services. I do my best to provide my customers with products they want in their budget.

When you support my small business you are directly supporting a maker and the concept of handmade art. Each item is made with time and love. I'm the creator, web designer, customer service representative, shipping department and everything in between. Your purchase directly benefits my family.

Can you send my order as a gift?

I will gladly ship your order to wherever you would like and even include a handwritten note if requested. In the note section of your order please include the name and address of where you would like it shipped and any note to leave inside.

Can I see my order before it ships?

Yes! I will either photograph or scan your item to send you before it ships. You can use that to review your item and possibly make minor changes or additions. I always want my customers to love their item.

How do I get my order?

As a courtesy to my local customers I will hand deliver any custom item within ten miles of my West Grove location free of charge. If you are outside of that location, I can either ship (USPS, refer to shipping section below) or we can set up other pickup arrangements.

Can I make copies of my painting?

All of my work is copyrighted and I ask that my work not be reproduced without my permission. If you are interested in reproducing or would like a digital copy of your item please contact me at sarah@craftmeknot.com

What forms of payment do you accept?

Everything! I'm can accept all form of payments. For in-person transactions I use a Clover POS device for credit cards and apple pay. Cash and check are always accepted. Online orders via this website are in the works!


POLICIES

Payments

Custom orders placed online are paid in full at time of order. Shipping is additional charge. Local orders require a 50% deposit at time of order and the remaining balance is due prior to items being delivered. I do not begin working on an item until deposit is made.

Returns

Returns are not accepted on custom orders. If for some reason you are unhappy with your item or are having an issue contact us at sarah@craftmeknot.com

Lost or damaged items

You have 14 days upon shipment date to notify us of any damages or if your item was lost. Photographs of damage need to be sent to sarah@craftmeknot.com. If accepted, I will issue you a replacement item of your custom piece in 2 to 3 weeks.

Shipping

Orders ship via United States Postal Service and are packaged by me personally to ensure the item is protected and packaged with extra care. We only ship within the US and sometimes Canada. For special shipping requests contact sarah@craftmeknot.com before ordering.  Shipping costs are based on calculations provided USPS.

Delivery

As a courtesy to my local customers I deliver orders free of charge within 10 miles of my West Grove location.  For wedding or event signage, there is a drop off and pick-up fee of $25 each within 15 miles of my location. For venues outside of this, there is additional mileage costs.